Service model
One team, from strategy to ongoing operations.
Analysis, configuration, integration, transition and post-go-live support are delivered by the same team. The output of each stage is the input of the next.
Why one team?
The team that runs the analysis is there at go-live.
In enterprise projects, most knowledge is lost at handovers: when one team analyses, another implements and a third supports the system after go-live, the reasoning behind decisions disappears.
We keep analysis, configuration, integration and support with the same team. The person who learned the process is still there once the system is live.
This keeps business process expertise and technical delivery from becoming two separate worlds; decisions are made knowing both the process and the system.
What this approach gives
- The reasoning behind decisions is not lost
- Process knowledge and technical delivery stay in one team
- Responsibility continues after go-live
- New needs are handled on familiar ground
Four stages
Every stage has an output.
The stages feed into each other; scope and priorities are set together based on the organisation's needs.
Discovery and analysis
Processes, needs and target architecture are mapped together; scope and priorities become clear.
OutputScope, priority order and target process definition
Design and implementation
Product setup, configuration and custom development; integrations and reports are designed.
OutputConfigured solution, customisations and integration design
Transition and go-live
Data migration, testing, training and a controlled go-live plan are executed.
OutputTested environment, trained users and a go-live plan
Continuous improvement
Support, performance monitoring and a regular improvement cycle for new needs.
OutputSupport and a regular improvement cycle
Service types
What we work on
These can be taken on individually; in most projects they run together and are owned by the same team.
Analysis and consulting
Mapping current processes, needs and the target architecture; agreeing scope and priorities.
Setup and configuration
Configuring the product to the organisation's processes, with custom development where it is needed.
Integration
Handling the solution so that it works in connection with the organisation's other systems.
Data migration
Deciding what to migrate, planning transformation needs and running a controlled transfer.
User training
Training the teams who use the process as part of the go-live plan.
Post-go-live support
Support, performance monitoring and regular improvement after go-live.
Existing investments
If you are running Dynamics AX
Our service model is not only for new implementations; it also covers keeping existing environments running and modernising them.
If you are on Dynamics AX, we follow the same stages from assessing the current environment to a controlled transition.
Current environment
Assessment
Modern structure
Let's decide which stage to start from.
A new implementation, an improvement to your current environment or a transition plan: share your needs and we will work out the right starting point together.